Return and reimbursement policy
Return policy of 14 days for Goussets-Beguin .fr in France.
at GOUSSETS-BEGUIN.FR, we are committed to providing a satisfactory shopping experience to our customers in France.
We understand that sometimes a product may not meet your expectations or present a defect. This is why we have implemented a return policy of 14 days specifically for the sale of pocket watches. Here are the details of our return policy:
-
Return period: you have a period of 14 days from receipt of your order to inform us of your intention to return a product. After this period, we will not be able to accept returns.
-
Eligible products: all products with pocket watches and related accessories, can be returned, with the exception of personalized products or products indicated as non-returnable for hygiene reasons or safety.
-
The circumstances for the refund:
return period: you have a period of 14 days from the reception of your Order to inform us of your intention to return a product. After this period, we will not be able to accept returns.Advisory change: if You change your mind after receiving the product, you can return it within 14 days. The products must be not used, not damaged and in their original packaging.
defective products/that break: If a product has a defect or breaks within 14 days of receipt, please contact us to organize a replacement or refund.
damaged products on arrival : If a product arrives damaged, please contact us within 14 days for a replacement or a refund.
Incorrect product: if you receive An incorrect product, please contact us within 14 days for a replacement or a refund.
Product not received: if your Product did not arrive within 14 days of the scheduled delivery date, please contact us.
Cancellation after order: If you Would like to cancel your order after having placed it, please contact us as quickly as possible. We will do our best to stop the shipment, but if the product has already been shipped, you will have to return it to obtain a refund.
The return costs are borne by the customer, except in the event of a defective product, damaged on arrival, incorrect product, or in the event of an error on our part during shipping. We recommend that you use a shipping service with follow -up to ensure return safety.
-
return process: to initiate the return, please contact us by phone at +33 7 56 84 69 45 or by e-mail at the following email address info@ Goussets-beguin .fr By providing the following information: order number, product name, reason for the return and your contact details. We will provide you with the specific return instructions and the return address.
-
Return costs: the return costs are borne by the customer, except in the event of a defective product or error on our part during shipping. We recommend that you use a shipping service with follow -up to ensure return safety.
-
Refund: Once we have received the product returned and verified its condition, we will reimburse the total amount of the purchase, including the initial delivery costs, in a reasonable delay. The refund will be made according to the payment method used during the initial purchase.
-
Exceptions: in some exceptional cases, such as damaged products during transport or shipping errors, we can offer a replacement of the product rather than a refund. We will assess each situation on a case -by -case basis to achieve a satisfactory solution.
- Please note that this 14-day return policy is subject to our general sales conditions specific to France. We encourage you to consult them on our website for all detailed information.
-
Reception of the return request: as soon as we receive your return request, our team undertakes to answer you within 24 hours to give you specific instructions on how to return the Product.
-
sending the product: The time the product comes back depends on the delivery service you choose. Generally, this can take between 3 to 7 working days.
-
Product inspection: Upon receipt of your product, we proceed to an inspection which can take up to 48 hours. We check the state of the product and compliance with our return policy.
- Name and first name
- Address
- Telephone number
- E-mail address
- order number
- Product name to be returned
- Return reason
Refund treatment:
If everything is in conformity, we do the reimbursement immediately. The reimbursement period then depends on the payment method used during the initial purchase. For a credit or debit card, this can take between 5 to 10 working days so that the amount appears in your account. If you have used an online payment service like Paypal, the refund can be instantaneous.
What is the reimbursement method? How does the customer receive his refund?
We make the refund using the same payment method as the one you used during your initial purchase. This means that if you paid by credit card, the refund will be credited on this same card. If you have used an online payment service, the refund will be made on this same service.
The returns are to be made in their original and complete state (packaging, accessories, notice ...) allowing their recommercialization in new condition, accompanied by the purchase invoice.
If a customer wishes to return a product, he must contact us by phone at +33 7 56 84 69 45 or by e-mail to info@gousses-beguin.fr within 14 days of receipt of the order. The customer must provide the following information: